Bibtex

John D. McGregor, Customer Interface Management

@article{JOT:issue_2005_07/column2, author = {<a href="/contents.html?query=McGregor">John D. McGregor</a>}, title = {Customer Interface Management}, note = {(column)}, journal = {Journal of Object Technology}, volume = {4}, number = {5}, issn = {1660-1769}, year = {2005}, month = jul, pages = {19-25}, doi = {10.5381/jot.2005.4.5.c2}, url = {http://www.jot.fm/contents/issue_2005_07/column2.html} }

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