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Customer Interface Management

By: John D. McGregor

Abstract

One of the interfaces between the producing company and the consuming company is the formal review. Requirements reviews, design reviews, test reviews, and schedule reviews are all points at which the customer and producer come together. These need to be managed as explicit project activities. There are several different types of producer/consumer relationships and each has its own characteristics and its own interface at review time.

Cite as:

John D. McGregor, “Customer Interface Management”, Journal of Object Technology, Volume 4, no. 5 (July 2005), pp. 19-25, doi:10.5381/jot.2005.4.5.c2.

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